Google Pixel 3 XL shipping

[Jakeives]

Hi All,

I recently upgraded to a Google Pixel 3 XL (64gb - black) and was told by three different members of staff that the new phone would arrive with me on November 1st, but today I was told by a different EE Rep that I should expect to receive my new phone in 14 days..

Is this because the UK release is delayed or something? Or am I just being told false information and being messed about? 

Many thanks 

[GavinItLarge]

Hi @James_B

Yes, you're right! I was absolutely looking in the wrong section! I might not be able to wait that long, but yes the option is there, thank you.

Am I right in presuming that at this point I can't switch to delivery-to-store?

[marcaevans]

@James_B I'm having the weirdest text messages from EE this afternoon, is this to do with my upcoming new contract?

"Hello youre now on a 24-month superfast EE Max phone plan" 

[marcaevans]

Ok yes it is to do with my new contract. Nice EE, my new contract starts today without me actually having the new phone. So I've got my old phone on a new contract at the moment.

[Jamie5358]

Just got my update via email and the tracking app (24 hours after posting a huge moan on here!) saying it's going to be with me on Monday. I'll pop back and let you know - it's not a done deal until it's in my hand! 

[Hip_Hop_Rob]

I concur @Jamie5358.  Although having received an email from DPD also confirming delivery on Monday and from ee too, am a little more confident than previously,  that many of us will soon be in receipt of our very black XL 128gb handset, sooner rather than later.

[Jakeives]

I haven't received a text regarding my pixel 3 XL arriving Monday 😞 

This fustrating because I've never before had an issue with EE, in fact I've always recommended them but I just feel like I've been put to the side here 

[GavinItLarge]

@Jakeives what size combo have you ordered? Maybe certain models are still not available 😔

[Redleigh9]

Like other people I've had an email saying that my phone will be arriving on Monday. I've also received text messages saying that my new contract has started (and I started using my byt sports that I have with my new contract). This is all slightly annoying as my contract has started and I don't have my phone.

The things that really gets me though is that I spoke to ee this morning and they had no clue what was going on and couldn't give me any idea when my phone would be arriving. 

I even said it will be next year before I get my phone at this rate and the ee rep didn't try and reassure me that it would be soon .

This whole experience has been a total joke and no one seems to have a clue what is going on. 

It wouldn't at all suprise me if no body ordered the phones from Google in the first place.

[James_B]

Hi @marcaevans,

Yes, the system will activate your new plan when your phone is dispatched.

Thanks

James

[James_B]

@GavinItLarge - Collect in store has to be selected when you first place your order.

I hope you are able to arrange a suitable delivery slot.

James