Google Pixel 3 XL shipping

[Jakeives]

Hi All,

I recently upgraded to a Google Pixel 3 XL (64gb - black) and was told by three different members of staff that the new phone would arrive with me on November 1st, but today I was told by a different EE Rep that I should expect to receive my new phone in 14 days..

Is this because the UK release is delayed or something? Or am I just being told false information and being messed about? 

Many thanks 

[Chris_B]

@Jakeives  A pre order is not a  guarantee of receiving a device on launch day. and you shouldn’t of been told you’ll get it on that day.  Being told it could be upto 14 days is probably more correct as EE don’t know how many they'll get that they can send out on launch day. You’ll probably get it on the 1st but EE can not say for sure that you will.  Demand could be higher than the allocation of devices that they receive. 

[Katie_B]

Good Morning @Jakeives. 

Welcome to the community. 

We will aim to dispatch your device to you as quickly as possible. Once this has been dispatched you will receive a text message with your tracking number on. 

If you require more information please give us a call on the 1st of November and we can have a look at the progress of your order, Alternatively you can track the progress using our order tracker with your order reference which would have been provided in your confirmation email. 

Come back and let us know if you have any further questions 🙂

Katie

[Redleigh9]

On my order tracking it told me my phone had been dispatched. Now it's telling me there is a delay. 

What is going on?

[Katie_B]

Hi @Redleigh9. 

Welcome to the community. 

What colour and memory size did you order?

Have you had any further correspondence?

Katie 🙂

[Redleigh9]

Hi Katie 

I ordered a black 128g XL

No I haven't heard anything else

Thanks 

Leigh

[Becky31]

Mines been delayed too.

Apparently there is a high amount of orders so some cant be guarenteed 😞

[Katie_B]

Thank you very much for confirming this @Redleigh9.

We will endeavour to fulfil orders on a first-come first-served basis, based on the stock which we receive, and will do our best to get orders to you as swiftly as possible.

Keep checking the order tracker for updates and once your device has been dispatched you will be notified with further delivery information. 

Katie 🙂

[JorjLim]

I also ordered black 64 XL, when did you order it? I hope I don't have to wait 2 weeks!

[Hip_Hop_Rob]

Hi Jake Ives,

No, the UK release of the Pixel 3 and Pixel 3XL was not delayed for the 1 November Launch day. 

How do I know this? because I went into an O2 store today on Launch day and "Hey Presto!" they had 9 in stock (Hull)- Vodaphone had handsets too,  so had 3 (Just 64gb versions though), CPW too yet  EE.....Zero! None!  No Pixels were delivered to any of the EE stores visited for launch day ......Zero, Nadir.  So 4 out of the UK 5 main cariiers had supplies but EE none.  Go figure?? 

Something is afoot here as Sherlock Holmes would allude too.  But I don't think it has anything to do with faulty handsets or other conspiracy theories being promoted.  It appears to be an EE isolated problem.   And as to why I got a "Good News.  Your order is coming soon" text at 11:00 yesterday but "Hi there's been a delay to your order" text at 11:01 yesterday, only EE can answer that one...

By way of background I pe-ordered on the 12th October through Retention and they were and have been very helpful but do not be be persuaded by the estimated date argument for not supplying to pre-orders being banded about on these threads for launch day and being accepted as such. Being told  and having it confirmed orally  that you will receive handset on the  Launch date when one ordered, is not an estimated date especially when other carriers have stock for for that very Launch day and it would appear EE have none?  A first come, first served policy also being offered as an excuse for those who have been let down would suggest you had stock to start with, would it not? That has not been supported by any EE anectodal evidence?

So please do your best to make good the debacle of your Pixel EE launch day and harry your supplier as your customer base is very disapponted & depressed at seeing your competitors having supplies and are not convinced that we have not been managed late in the day to encourage us not to abandon ship to another carrier by keeping us in the dark until it was too late to do otherwise.

And the answer to the unasked question.  Pixel 3xl 128 GB Black anticipted delivery date 8 or 9 November the other colours appear to have longer lead in times for delivery (allegedly)

 Will confirm when in receipt of my handset