Going to be charged for a phone when i havent received return postage bag from e

[tspencer1]

I haven't received my return package to send my old phone back, as i have recently upgraded my phone. I have until the 23rd, otherwise i get charge 350 pounds. What should I do?

[Northerner]

Hi @tspencer1 

Have you called and spoke to EE about the return bag? 

Thanks

[tspencer1]

No, I have received multiple text saying how it was on its way, but that was even before I received my new phone. Calling them is probably the best way.