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Gifted data used immediately

Maffdaddy
Visitor

Hi, I gifted my son 500mb today like normal. I got the text saying I have gifted it. He then called me almost immediately to say he got the data but then got a text saying his data had ran out. I checked via the app and it says he had no data. I looked at data gift history and the transfer had been logged. So I said to close all apps and games etc and transferred another 500mb and exactly the same thing occurred. It disappeared immediately. He got off the school bus and I transferred him yet another 500mb and this seems to be sticking around. I can’t explain how, twice, half a gig of data has been consumed in such a short amount of time, literally seconds?? 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Maffdaddy

 

Welcome to the community.

 

What kind of phone is he using, and what does he generally use it for?

 

We'll do our best to help.

 

Chris