Gift data

[mrsdiscop]

I need to gift data and the app is down!!

[wardi]

The app is going through some maintenance it seems, this is common during night time hours.  Maybe try later or in the morning.

[copey5446]

Me too, some advance warning if maintenance would be a better experience 

[Christopher_G]

Hi all.

Sorry about the inconvenience. Could you give it a try this morning and let us know if it works again?

Thanks

Chris

[Munaf1963]

Why can’t I find family usage to gift data

[Leanne_T]

Hi @Munaf1963

Welcome to the community. 

Have you had the Family Usage option showing previously? 

Are you using the My EE app or My EE account online? 

Thanks 🙂

Leanne.

[khal9243]

I also can't find the Family Usage on either the My EE app or My EE account online. I am trying to gift data from a mobile SIM to a 4GEE wifi router, but cannot find the option anywhere.

Thanks 🙂

[Leanne_T]

Hi @khal9243

Thanks for coming to the community. 

Are they both on the same pay monthly account? 

Is the mobile WiFi device on a 30 day plan? 

Thanks 🙂

Leanne. 

[khal9243]

@Leanne_T 
No, it's not just a 30 day planT. hey're both pay monthly contracts and it comes out in the same bill.

Thanks 🙂

[Leanne_T]

Thanks @khal9243

Have you been able to gift data previously? 

If not, please give us a call on 150 and the team will get this looked into for you 🙂

Leanne.