Hello, how do I go about talking to someone sensible who can sort me a refund out?
back in November my contract from an old IPhone 7! Was due for upgrade, so I upgraded it to an iPhone 11 which took my £43 a month contract up to £56.
so my new phone arrived and in the box was a SIM card in cellophane with a new number on, I didn’t even open this as I wanted to keep my old number so stuck my old SIM card inside my new phone happy days… until I start getting billed around £100 a month.. turns out they never cancelled my old contract and instead took my new phone out on a new contract.
in February I tried to rectify this and the woman on the phone said I would be due a full refund of the money I have wrongly been charged however because of time commitments I couldn’t finish the call.
roll on 7 months when I have finally had chance to chase it up (whilst being charged circa 100 pound every month for the one phone I use and the one contract I use) they are now saying I am due no refund at all?
this is not acceptable I didn’t ask for two contracts I only want and use one contract, who can I speak to who has the authority and sense to rectify this issue?
many thanks,
Paul
