Yeah, I have to be honest.. EE haven't communicated well in this situation. Especially after hearing that this has been known for weeks too. Can't say I'm shocked though. I mean they could tell customers that there's currently no stock of the phone they're spending thousands of pounds on.. But why risk losing that sale, right?
I was confused why I wasn't receiving a confirmation or DPD email after upgrading, as these routinely arrive a few hours after an order.. It was only after a couple of days of waiting and getting in touch with EE multiple times that someone finally decides to tell me there's a manufacturing shortage. Typical. Sure they're at Samsung's mercy technically, but I don't appreciate jumping through hoops for basic answers. That's the real issue here. But I digress, asking for respect like that from a huge company like EE is pointless. And it's not really the fault of the mere cogs in the machine who take the brunt of customer outrage.
I'm not optimistic my device is going to arrive within 7 days. Since I'm reading more and more that people who actually pre-ordered their phone, some weeks ago, are still waiting.. And since orders are completed on a strictly first come first serve basis, people like myself who ordered in the past couple of days could be waiting a loongg time. If it wasn't such a good deal, I'd cancel immediately. But all I can do in this situation is cross my fingers, try and forget about it for awhile, and hope I'm surprised by an email in the next few days.
Lucky I still have my previous device.
