Galaxy buds

[Me53]

Hi I got a new phone and galaxy buds in December. Unfortunately the buds case won't charge and the buds don't charge ether can they be repaired or replaced? I don't have a ee store near my address 

[James_B]

Hi @Me53,

Welcome to the EE Community. 🙂

Did you purchase your Galaxy Buds from EE or were they a promotional gift from Samsung?

Thanks

James

[Micc1967]

I had galaxy buds plus the same they stopped charging 

[James_B]

Hi @Micc1967,

Welcome to the EE Community. 🙂

Did you purchase your Galaxy Buds from EE or were they a promotional gift from Samsung?

James

[Micc1967]

Bought direct from ee.  Can't help but think galaxy buds are actually faulty 

[James_B]

Hi @Micc1967,

If you have had your Galaxy Buds for less than 30 days, please get in touch with Customer Care.

If not, please contact Samsung Support directly.

Thanks

James