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Free boosts gone.

Thelittleamoeba
Investigator
Investigator

‎04-08-2021 05:46 PM

I had a fair few free data boosts and got a message a few minutes ago saying I'd used 80% of my data followed by a message saying data had run out a few seconds later and upon checking on myee it seems none of my data boosts are included

All of them say pending with a stopwatch beside themeven though I'm halfway through a pack cycle 

0 Helpful
4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

‎05-08-2021 08:01 AM - edited ‎05-08-2021 08:02 AM

Hi @Thelittleamoeba,

 

Welcome to the EE Community. 🙂

 

Are you still able to use mobile data?

 

What response do you get if you text BALANCE to 150?

 

James

Thelittleamoeba
Investigator
Investigator
In response to James_B

‎05-08-2021 04:56 PM

Screenshot_20210805-165343_Chrome.jpgmy balance text said I had unlimited texts remaining but makes no mention of data. All of the data from packs are just sitting on pending as shown in the image attached 

 

0 Helpful
Thelittleamoeba
Investigator
Investigator
In response to Thelittleamoeba

‎05-08-2021 06:08 PM

Screenshot_20210805-180437_Messages.jpg

So apparently it will stay pending until another top up after using all data but I definitely find it weird that I somehow used 20% of my 8gb/13gb including boosts in under 4 minutes 

Christopher_B
EE Employee
In response to Thelittleamoeba

‎05-08-2021 06:48 PM

@Thelittleamoeba

 

That is a lot to use at once. It ,may be best to have a chat with our customer care team so they can look into this with you.

 

Thanks 

 

Chris