Forgot pin! Phone locked!

Earreys · ‎13-06-2021

Hi, my son has put the wrong pin into his phone too many times now it’s locked? Anyone know how we can resolve this pls!! We don’t have access to a laptop/pc..

many Thanks

XRaySpeX · ‎13-06-2021

@Earreys : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Account Settings / Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎13-06-2021

@Earreys : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Account Settings / Unlock your SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jon_K · ‎14-06-2021

Hi @Earreys.

Welcome to the community.

Have you managed to get your PUK from your My EE Account?

If so, has this helped?

Jon

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Forgot pin! Phone locked!