I upgraded my phone a few weeks ago and purchased insurance with my upgrade. I was informed that I qualified for a free screen and phone cover. I checked on this order over a week ago when I rang EE and was told that the order for the covers had not been placed. I was then told to expect delivery in 3-5 working days. It has been longer than that and I have yet to receive my delivery. Last time I rang took 40 minutes and so I am reluctant to ring again. Where is my order? I have not received any emails.
Same problem, upgraded new phone along with new insurance and qualified for a free "one minute bundle" screen and case. they said that they don't have them in stock atm and they will send it asap. it's been a couple of weeks and still nothing.
