So, long story short, I finally managed to get my order sorted, and it's arriving tomorrow.
Contacted EE this morning as I had no updates regarding my Fold but did about my wife's Flip. They mentioned the Silver were backlogged in stock and my phone wouldn't arrive until the 31st August (too late for me as I was heading away and wouldn't be able to receive it)
I changed my order to Phantom Green, to someone who frankly sounded asleep on the phone and was reassured the order was being processed.
I waited for the initial order confirmation email for 2 hours. I rang up again and someone else told me that the order just takes time to process and that the e-mail is coming soon.
I waited another 3 hours, it was 5pm by this point, and rang again. I was then told my order had been cancelled with no reason, so this person not only put the order through again for me, but personally contacted me at 19.50 with the DPD tracking number. From terrible to amazing customer service, fantastic!
Good luck to everyone else on receiving your devices tomorrow 🙂
