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Fitbit versa 3

Kc31
Investigator
Investigator

‎18-10-2021 11:50 AM

I've had my Fitbit versa 3 for six months through the add to plan and the sensor has stopped working. I have done all the hard reset, cleaning and etc and nothing is working?

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎18-10-2021 02:58 PM

Hi @Kc31.

 

If you've already tried a master reset, it's likely to be a hardware problem with the Fitbit.

 

I'd recommend contacting the manufacturer about this so they can check what warranty you have.

 

Jon

0 Helpful