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06-02-2021 10:05 PM
Data gifting not working via app or the website
I need to gift data urgently
07-02-2021 09:30 AM
Hello @Andyhomer.
Are you presented with an error message?
Have you been able to gift data before?
Is the other line on your account?
Katie 🙂
07-02-2021 09:31 AM
@Andyhomer Works for me I did this yesterday for my daughter.
07-02-2021 10:02 AM - edited 07-02-2021 10:03 AM
@Katie_B I have done this for at least every month for two year
In the app. I can see mine and my daughters numbers, usage, etc. Go to gifting and it doesn't show the daughters number as normal. I can select from me and the quantity and sometimes if automatically puts her under the 'who needs data'. It will not process and comes back with a generic error message to try again later.
On the website, it let's me fill in all the data (the daughters number is now an option) as expected but complains that the daughters number doesn't have any data to gift. I can't fill the form in reverse as it automatically checks the data and as the daughter is at zero, it keeps the remain two boxes greyed out.
The app worked fine on 29 Jan
It appears the app updated a few days ago and now I have problems. I have never used the website so I do not know when this was OK.
07-02-2021 11:51 AM
Thanks for getting back to me and providing such a detailed response regarding the error your receiving @Andyhomer.
I have sent you a private message for more details,
Katie.
14-02-2021 09:15 AM
I can’t gift data to anyone this morning either 😞
14-02-2021 10:03 AM
14-02-2021 10:38 AM
20-02-2021 12:35 AM
I’ve had this same issue too. I can gift data to everyone else but my daughter
20-02-2021 07:18 AM
Hello @Esh3.
Thanks for coming to the community.
Is your daughter under your account?
Have you been able to gift data previously to this number?
Katie.