Feb2021 data gifting not working

[Andyhomer]

Data gifting not working via app or the website

I need to gift data urgently

[Katie_B]

Hello @Andyhomer. 

Are you presented with an error message?

Have you been able to gift data before?

Is the other line on your account?

Katie 🙂

[Chris_B]

@Andyhomer   Works for me I did this yesterday for my daughter. 

[Andyhomer]

@Katie_B I have done this for at least every month for two year

In the app. I can see mine and my daughters numbers, usage, etc. Go to gifting and it doesn't show the daughters number as normal. I can select from me and the quantity and sometimes if automatically puts her under the 'who needs data'. It will not process and comes back with a generic error message to try again later.

On the website, it let's me fill in all the data (the daughters number is now an option) as expected but complains that the daughters number doesn't have any data to gift. I can't fill the form in reverse as it automatically checks the data and as the daughter is at zero, it keeps the remain two boxes greyed out.

The app worked fine on 29 Jan

It appears the app updated a few days ago and now I have problems. I have never used the website so I do not know when this was OK.

[Katie_B]

Thanks for getting back to me and providing such a detailed response regarding the error your receiving @Andyhomer. 

I have sent you a private message for more details, 

Katie.

[Alsav1]

I can’t gift data to anyone this morning either 😞 

[Katie_B]

Hello @Alsav1. 

Thanks for coming to the community.

What happens when you try to gift data?

Katie.

[Andyhomer]

@Katie_B 

Data gifting now works for me (just checked) on the app (not tried the website) 

@Alsav1

II had to phone 150 and do it that way. I think I went via the bills and accounts option. The openning times are rubbish at the moment so do ring through the day

[Esh3]

I’ve had this same issue too. I can gift data to everyone else but my daughter 

[Katie_B]

Hello @Esh3.  

Thanks for coming to the community. 

Is your daughter under your account?

Have you been able to gift data previously to this number?

Katie.