For up-to-date information and comments, search the EE Community or start a new topic. |
24-02-2021 04:54 PM
If a device on my account runs out of data it becomes impossible to gift data to it from another device. This issue is on both the app and the website.
On the app the recipient device that has run out is missing on the menu "who needs data". On the website all devices are present but I get "data gifting failed" when trying to gift to the device that has run out.
Does anyone have any idea when this bug will be fixed? Data gifting is a primary reason for using EE for me, and it's getting frustrating having to phone tech support to get data shifted manually.
Please sort it out soon.
PS, I'm on contract.
24-02-2021 06:08 PM
Welcome to the community.
Have you spoken to our technical support team about this? It could be a problem with your account that they're able to fix.
Chris
24-02-2021 07:32 PM
Yes, I have twice to get data manually shifted. They said it's a bug in the system.
It stopped working for me in mid February.
25-02-2021 07:51 AM
Hopefully it's fixed soon for you, @abysmalmusings.
I know this is working for others, which made me think it may be a problem specific to your account.
Chris
25-02-2021 11:08 AM
25-02-2021 11:54 AM
The technical support team follow a diagnostic process to try and determine what's causing the problem, @abysmalmusings.
If it needs to be escalated, it will prompt them to do so.
Chris
25-02-2021 12:09 PM
25-02-2021 12:40 PM
I certainly can, @absymalmusings. We're not aware of any wider problems with data gifting through My EE though.
I've sent you a private message to get some more information from you.
Chris
25-02-2021 09:47 PM
I have had this same issue this month...just tried to gift some data to myself as it has just run out, my details have disappeared and the support line is closed!! Twice this has happened, so annoying!
25-02-2021 10:39 PM
I'm having this problem too, can't gift to my daughter