If a device on my account runs out of data it becomes impossible to gift data to it from another device. This issue is on both the app and the website.
On the app the recipient device that has run out is missing on the menu "who needs data". On the website all devices are present but I get "data gifting failed" when trying to gift to the device that has run out.
Does anyone have any idea when this bug will be fixed? Data gifting is a primary reason for using EE for me, and it's getting frustrating having to phone tech support to get data shifted manually.
Yeah, I'm aware the glitch isn't across the board. Still, I've tried with two different devices, both with the app, apps have been reinstalled, two different browsers for the website - I think it's fair to say the problem is at EE's end.
When I next phone tech support, how do I escalate this to talk to someone who might have an idea how to fix it? Because EE's people seem to be as much in the dark as me.
Yes, and the tech team have been lovely, but so far the diagnostic process seems to end in "Let's keep our fingers crossed that it's sorted out soon" - whic doesn't fill me with confidence to be fair.
Chris, any chance you can point someone up the chain at this thread, because I've tried to define the problem comprehensively and accurately, and I'm sure many others would welcome a resolution to this problem, judging from other threads on this topic.
I have had this same issue this month...just tried to gift some data to myself as it has just run out, my details have disappeared and the support line is closed!! Twice this has happened, so annoying!
