Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Feb2021 data gifting not working

Andyhomer
Investigator
Investigator

‎06-02-2021 10:05 PM

Data gifting not working via app or the website

 

I need to gift data urgently

25 REPLIES 25
StevieG63
Investigator
Investigator
In response to Katie_B

‎20-02-2022 06:44 PM

Yes. Same problem today.

Get Outlook for iOS
0 Helpful
StevieG63
Investigator
Investigator
In response to Katie_B

‎20-02-2022 06:44 PM

Yes. Problem still there. 

0 Helpful
Jon_K
Former EE Employee
In response to Andy_w2

‎21-02-2022 08:28 AM

Hi @StevieG63.

 

Do you have at least 500MB of data remaining?

 

Can you log out of your My EE Account, then log back in and try again?

 

Jon

0 Helpful
StevieG63
Investigator
Investigator
In response to Jon_K

‎21-02-2022 09:20 AM

Just tried that and didn’t work.

Probably have over 150GB but can’t check - just get this:
[Image.jpeg]

Get Outlook for iOS
0 Helpful
Jon_K
Former EE Employee
In response to StevieG63

‎21-02-2022 12:45 PM

Thanks @StevieG63.

 

I'd recommend getting in touch with our Customer Care team about this.

 

They will be able to look into your account and see why this is happening, and also manually complete a data gift if necessary.

 

Jon

0 Helpful
Abbo16
Visitor
In response to Katie_B

‎23-02-2022 10:50 AM

I have the same problem - cannot gift data to family members. EE Chat Support have done this for me twice now and they told me that EE has an issue with Data Gifting - no ETA on a fix.

0 Helpful