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Failing for weeks now

JohnRo79
Established Contributor
Established Contributor

‎27-07-2021 07:52 AM

hi there

 

i'm trying to get myself an extra SIM only plan

 

am i not allowed it?

 

i've tried the app, i've tried 2 browsers. no luck

 

what am i doing wrong?

i can't see any deals as that message keeps popping out 

 

thanks for your time

 

0 Helpful
8 REPLIES 8
chistery
EE Community Star
EE Community Star

‎27-07-2021 07:59 AM

Hi @JohnRo79 

 

How long have you been a customer? If you are a new customer, EE may have determined you can't add an additional line yet, based on their internal credit scoring.  Have you tried calling EE and seeing what they can do?

0 Helpful
JohnRo79
Established Contributor
Established Contributor
In response to chistery

‎27-07-2021 08:10 AM - edited ‎27-07-2021 08:11 AM

3months+ with this contract (upgrade) and 4 years+ the one before this

 

no calling yet

0 Helpful
James_B
EE Community Manager
EE Community Manager

‎27-07-2021 08:42 AM

Hi @JohnRo79,

 

Our Customer Care Team will be happy to check your eligibility for an additional line if you get in touch.

 

Thanks

 

James

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎27-07-2021 08:58 AM

Hi @JohnRo79 ,

 

Have you considered opening an online chat to request the SIM only plan you want?

 

The shop functionality has been broken for me since I joined roughly two months ago (I'm not claiming it is broken for anyone else) but I was offered an Additional Line in chat at a discount of 12% on top of the 10% for existing customer (percentages of small numbers) so you could request they check with their team leader on whether you can have a discount on top of the standard customer discount.

 

I suspect the broken functionality is because I'm not yet eligible for an upgrade on my contact but the broken functionality means I cannot add any new contract or a cheap and cheerful Additional Line (which may be a good choice just for receiving gifted data).

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
JohnRo79
Established Contributor
Established Contributor

‎27-07-2021 06:08 PM

thanks but live chat hasn't worked for me since i've upgraded 

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to JohnRo79

‎28-07-2021 07:48 AM

Hi @JohnRo79

 

What happens when you try the live chat on the get in touch page?

 

There are some other options to speak to our Mobile Care team on there too. Once you get through, I'm sure they'll be able to help you.


Chris

0 Helpful
JohnRo79
Established Contributor
Established Contributor
In response to Christopher_G

‎28-07-2021 08:33 AM

Magically,  the start chat button now its showing 

 

Feels like Xmas times 🙂

0 Helpful
Christopher_G
EE Community Support Team
In response to JohnRo79

‎28-07-2021 08:36 AM

I had a word with the big man in the North Pole, @JohnRo79 🙂

 

Hope you get sorted.

 

Chris

0 Helpful