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Error when trying to checkout online order for new phone

StevePratt
Investigator
Investigator

‎02-04-2020 09:33 AM

I'm trying a add a new phone to my account for my daughter.  Have selected the phone, entered the PAC code and accepted the T&C but when I proceed to the payment page I get an error which says "Sorry, there has been a problem processing this request.".

 

Tried a few times now and still the error persists.  Is this a known problem or just an issue for me?

0 Helpful
2 REPLIES 2
StevePratt
Investigator
Investigator

‎02-04-2020 11:01 AM

Now sorted.  Had to order on iPad and that worked fine.

0 Helpful
Leanne_T
EE Community Support Team
In response to StevePratt

‎02-04-2020 04:42 PM

Hi @StevePratt

 

Thanks for coming back and letting us know.

 

Glad you got the phone added for your daughter 🙂

 

Leanne.

0 Helpful