Error message

[Rachb123]

Hi I cant seem to login and get the following error message...

Sorry we are unable to complete your request right now.

Been trying to login for a couple of weeks from various computers/types of browsers but no luck 

I have also had an email saying that I have added a product to my account which I'm unaware of can someone help? 

[Chris_B · Accepted solution]

@Rachb123   Call customer services and request they they reset your online account.  You can also speak with them about this other product on your account