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Email re calling ee re XKO

Thomasea75
Visitor

‎25-09-2020 01:30 PM

I have received an email

asking me to call EE with an 0800

number to talk about my upgrade and have my XKO ready.  Problem is the phone number is not accepting call as they are busy.  I have tried 150 to but have been on now for 40mins  don’t tell me there are that many people calling EE now!!!??? So what do I do about my email!

0 Helpful
1 REPLY 1
Alex_S
EE Employee

‎25-09-2020 03:30 PM - edited ‎25-09-2020 03:33 PM

Hi @Thomasea75,

 

Welcome to the community 🙂

 

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.


You can contact our Upgrades Online Chat Team who are available and will be able to help you with your order.

 

 

Alex 🙂