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Email Storage

Odette50
Explorer

‎10-08-2021 11:11 AM

Hello, I have recently purchased a new Apple Smart iPhone Plan Unlimited £61 but my emails are saying I cannot download due to mail box is full.  Please help - this is a new phone and enough storage (I believe).  Did not have this problem with my I Phone XR

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-08-2021 11:16 AM

@Odette50  This has nothing to do with the device onboard storage.  It’s your mail account storage which is on Apples servers.  

 Have a read of THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Odette50
Explorer
In response to Chris_B

‎10-08-2021 11:22 AM - edited ‎10-08-2021 11:24 AM

How do I resolve this issue please I am a novice when it comes to tech stuff @Chris_B 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Odette50

‎10-08-2021 11:28 AM

@Odette50   Click the GREEN THIS and it’ll open a link for you to read. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.