The EE Community

Have I fallen for an OTP scam?

Today I rang 150 to enquire about the spend cap. I was advised by the male operator to increase it from nothing to £10. The operator said he could do it from his end.He sent me a SMS with a pin and asked me for the number. I gave him the number.I rec...

Vast quantity of random MAC Addresses showing-up since last Firmware Update

Hi all - I'm hoping someone can advise me on what's now occuring, chez moi.I have an SH32B, connected to FTTP.The latest Firmware was installed on 25th June 2025.r3.8.11-R-1414606-PROD-83002, with the GUI now at 2.36.9.Since that FW update, the Techn...

Pixel 8A Bluetooth Issues

Hey all,  Not sure if anyone can help, i had a phone update the other day, and every since then, my bluetooth isnt working correctly with my Garmin Watch, now i know there has been issues with Garmin and Google before, so i tried various things, and ...

Use same number on Apple Watch

Hi all,this maybe a stupid question incoming!I’m finally giving up FitBit and moving to Apple Watch. The plan I’ve selected says ‘uses the same number as your phone’ when I go to checkout it asks me to enter a pac code to transfer it across. Does thi...

iOS 26 beta rcs

Is this correct ?

A neighbour pensioner asked for some help to set up his cyber security he got with EE. I was shocked to see he was paying £68  for just  broadband and a phone and more shocked when  tried to set up Norton Cyber security via  EE email link  it will on...

I have exactly the same issue. I moved my number on 27/6 but I'm still having trouble receiving text messages like bank, directly from EE or government services. Normal text work but not  these ones. I've called the customer service couple of times. ...

Can receive calls but not texts?

Hello, I bought a payg SIM card and put it in an old phone. I got the welcome message from EE, signal is fine and reset the device. But I can't receive any text messages. Some apps require codes to be sent to the number but I can't recieve them? Call...

Cannot view my EE Broadband account or bill after switching from BT

I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice. I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was acti...

Item not delivered and being sent back to ee

Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...