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Ee ps5

JWest1
Explorer

‎30-03-2021 04:05 PM

I bought a ps5 today off of ee and it said that ee has got the order and the purchase was successful but I did not get a confirmation email.what should I do

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎30-03-2021 06:34 PM

@JWest1  Call customer services about it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎31-03-2021 08:06 AM

Morning @JWest1

 

Thanks for coming to the community. 

 

When you placed your order online did you get an on-screen message with an xko number? 

 

Have you checked your junk/spam folder in your emails? 

 

Thanks 🙂

 

Leanne,

0 Helpful
JWest1
Explorer
In response to Leanne_T

‎31-03-2021 03:41 PM

yes i did but I think the website crashed and i was not able to go back and get my xko number
0 Helpful
Leanne_T
EE Community Support Team
In response to JWest1

‎31-03-2021 03:47 PM

Thanks @JWest1

 

Have you checked your junk/spam folder within your email account? 

 

Leanne.

0 Helpful