Ee ps5

[JWest1]

I bought a ps5 today off of ee and it said that ee has got the order and the purchase was successful but I did not get a confirmation email.what should I do

[Chris_B]

@JWest1  Call customer services about it. 

[Leanne_T]

Morning @JWest1

Thanks for coming to the community. 

When you placed your order online did you get an on-screen message with an xko number? 

Have you checked your junk/spam folder in your emails? 

Thanks 🙂

Leanne,

[JWest1]

yes i did but I think the website crashed and i was not able to go back and get my xko number

[Leanne_T]

Thanks @JWest1

Have you checked your junk/spam folder within your email account? 

Leanne.