Ee perks account not resetting password

[Mattyk999]

Hi have just added a phone for my daughter to my account, I have a perks account but am unable to access it to retrieve a discount code for her that phone

i try to reset password, it tells me it has been updated but then when I try to login with new password it tells me it can not be reset and try again, got locked out for 24 hours yesterday after too many attempts 

please help!! 

[Mattyk999]

Sorted now, there is a known issue at we end

customer services able to apply the discount over the phone 👍

[Leanne_T]

Morning @Mattyk999

Thanks for coming back and updating the post.

If you need any further help, please let us know 🙂

Thanks.

Leanne