Solid red light on my router

[Kim_Glover]

Hi, was just watching Netflix on my smart tv and lost connection. Checked my router and the light is solid red. Have turned it on and off three times but the light is still red. Are there any issues with broadband at the moment? Help!

[XRaySpeX]

It'll help to tell us which router, which light?

BB issues are almost invariably an issue with your own line.

[Kim_Glover]

The main light on the front that’s always on and EE are my broadband supplier. I don’t have a house phone so openreach are the line supplier.

[XRaySpeX]

Doesn't it have its name on its label? Does it look like : EE Smart Hub

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? 

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?