Ee mini hub wont power on

Lola1998
Investigator
Investigator

‎19-05-2021 08:13 PM

My 4gee mini hub will charge but not power on. 

I've pressed reset button on the inside Bd called Ee. Guy on phone had no idea. 

I 

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6 REPLIES 6
Lola1998
Investigator
Investigator

‎19-05-2021 08:14 PM

I got it as a backup in case home wi for went off so it's not been used for 3 months

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XRaySpeX
EE Community Star
EE Community Star

‎19-05-2021 08:24 PM

Have you pressed the circular power button at the front for a few secs until it lights up & so does the lights on top?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Lola1998
Investigator
Investigator
In response to XRaySpeX

‎19-05-2021 08:31 PM

It's  one of the white mini hub's,  but yes I have and nothing comes on.

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XRaySpeX
EE Community Star
EE Community Star
In response to Lola1998

‎19-05-2021 08:35 PM - edited ‎19-05-2021 08:36 PM

In which case the power button is at the back & doesn't itself light up.

 

Is it USB-connected to a power supply?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Lola1998
Investigator
Investigator
In response to XRaySpeX

‎19-05-2021 08:39 PM

Hi, it was but still won't power on

Leanne_T
EE Community Support Team
In response to Lola1998

‎20-05-2021 08:24 AM

Hi @Lola1998

 

Thanks for coming to the community.

 

Does any device show your 4GEE WiFi device in the list of available WiFi networks?

 

If so, can you connect the WiFi? 

 

Thanks 🙂

 

Leanne.

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