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Earphones order

Lilystanley111
Explorer

‎31-08-2021 12:43 PM

I ordered earphones on Sunday, and was told they will be 24 hour delivery. I haven’t received a dispatched email and I still haven’t received.

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎31-08-2021 12:46 PM

@Lilystanley111   When I ordered an Apple Pencil I got it next day and I had no confirmation of it being sent and no text from DPD with a delivery time slot.    Personally I wouldn’t count on a 24 hour delivery,  try calling customer services to see if they can give you an update. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎31-08-2021 02:53 PM

Hi there @Lilystanley111

 

Welcome to the community. 

 

Which headphones did you order? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Lilystanley111
Explorer
In response to Leanne_T

‎31-08-2021 02:55 PM

The wireless noise cancelling beats

Lily Patterson
0 Helpful
Leanne_T
EE Community Support Team
In response to Lilystanley111

‎31-08-2021 03:02 PM

Thanks @Lilystanley111

 

If you have had no text or email from DPD, please give us a call on 150. The team will check the order for you 🙂

 

Leanne.

0 Helpful