Early sim cancellation fee

LadanFarah
Contributor
Contributor

‎15-10-2021 10:42 AM

How much is a sim contract cancellation fee because just spoke to EE customer service on the phone and told me £400 as if I am cancelling a phone contract! Need to understand it’s not like I am having what I was promised 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎15-10-2021 10:47 AM

Hi @LadanFarah 

 

It depends on your contract and the time you have remaining. 

 

If you've spoken to EE CS then the figure is likely correct. If you are unsure then ring back and speak to another person.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team

‎15-10-2021 11:24 AM

Morning @LadanFarah

 

Thanks for coming to the community. 

 

If you want to know your early termination charges, you can also; 

 

  • Check your My EE Account.
  • Send us a text message with the word ‘INFO’ to 85075. We’ll then provide you with the information and send you a text message.

 

Thanks 🙂

 

Leanne.

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