Because it's disabled my sim and then said I'm going to send a text to your sim to enable your EE SIM. I had to visit an EE store to get a new hardware SIM.
Note this was not using the yellow button on the front page which I believe they call a floating activation but the submenu option where you purchase a new ESIM for 50p.
@macleanac Well it does work and it can not disable your Sim until you receive the text message as you need to confirm it’s you that’s requested it. It’s a 2FA otherwise anyone could request your number be moved to a different SIM card.
Understood. But in my case that's not what happened. It Disabled the SIM first Then tried to send a txt. My experience may be a one off but thought I'd share just in case.
