Because it's disabled my sim and then said I'm going to send a text to your sim to enable your EE SIM. I had to visit an EE store to get a new hardware SIM.
Note this was not using the yellow button on the front page which I believe they call a floating activation but the submenu option where you purchase a new ESIM for 50p.
@macleanac Well it does work and it can not disable your Sim until you receive the text message as you need to confirm it’s you that’s requested it. It’s a 2FA otherwise anyone could request your number be moved to a different SIM card.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Understood. But in my case that's not what happened. It Disabled the SIM first Then tried to send a txt. My experience may be a one off but thought I'd share just in case.
