EE website and App down

[hall68]

Hi,

What is happening with the website account pages and the app says sorry we are experiencing technical difficulties. If you have updated the app recently your password will no longer work you will need to change it. Alternatively try again later. It was like this all day yesterday and is still the same?

[Christopher_G]

Is that the same on more than one device, @uvarvu?

What does it say when you text BALANCE to 150?

Chris

[hall68]

Hi tried changing password did that app still down. Usually get replies trough email haven't had any although people have answered. Changing password doesn't work still app not working.

[uvarvu]

@Christopher_G Yep on the app all I see a white box where the plan name should be.   If I send BALANCE to 150 I see £0.00 which is correct.

[hall68]

Hi changed my password no change app down some account info online missing too. Been like this for 2 days now. I have 2 phones one shows all info other says having teqnical problems app won't load at all. Can someone see into this please. Changing password doesn't work.

[354-]

Have updated login password - Errors still are still showing, via the "my EE" web portal.

MyEE app constantly errors, even though the app is latest version, have already performed the clear "cache" and "storage", uninstall, reinstall.

[Christopher_G]

Did it reply with your plan and allowances too, @uvarvu?

Chris

[Infinion]

Similar fault on my account as well, both the website and the app tell me I do not have any Smart Benefits on my account even though currently I have 3 active ones!

I called EE who raised a ticket and tried to repair my account but after realising others have the same problem closed the ticket and told me to wait 24 hours and try again!

The fault is still there, I can not see my smart benefits any longer even after deleting and reinstalling the app and trying the web site on several browsers. 

Please advise EE, how long is this going to take to resolve? Any ETA?

[MissVicky]

Neither the APP or the Website have been working properly for over a week. I have not been able to view my charges at all and get the same error message every time.

There are lots of complaints about this in the past few days but nobody has posted a valid response. The App store is full of complaints about this, doesn't anyone check it?

I have asked the Twitter team 3 times and shown the screen shot and been totally ignored.

Tried to phone as well today and after over 10 mins waiting for the call to be answered I gave up.

It might be good to reply to your customers, fix the problems and at least put something on the APP or your website to acknowledge you have issues!

[LouisaBrown]

Can't completely use it through the browser. 

The current pack has says 

Current pack

System failure

We are currently experiencing difficulties loading this information, please try again later

Then there is another message that says 

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

My app is still showing an error that won't let me log into it at all.  

[Shunty]

I'm having exact same issue, even though I pay for some add-ons such as itemised billing, my account saying I don't have any.

Come on EE this is beyond a joke now, sort it out. There is clearly a problem at your end!!!!