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EE via DPD parcel on arrived

AndySmart86
Visitor

‎23-09-2020 02:24 PM

Bought an accessary through EE, order confirmed soon after, received a text with link to DPD app to book a delivery slot, booked delivery slot, Had tracking app explaining the order will be delivered, order did not turned up, DPD say the item has not been scanned ?, explains contact sender, (EE). Due to COVID (lack of customer service) unsure how to resolve this issue. Anyone help, i would be grateful

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1 REPLY 1
Katie_B
EE Community Support Team

‎23-09-2020 03:42 PM

Hello @AndySmart86. 

 

Welcome to the community and thanks for ordering with us. 

 

I would recommend giving us a call by calling 150 from your EE handset. 

 

A member of our customer care team will be able to gain access to your account and look into this further for you. 

 

Katie 🙂

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