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EE to EE pac code

BFJ
Explorer

So, been trying to a while to get EE to give me a deal somewhere close to what I can get online even though the new contract still uses EE......they can’t !
I’m informed I won’t be able to keep my number because they can only provide a PAC code when changing networks and as I’ll be cancelling my EE contract and my new contract will still use EE as a network provider.

is this correct ?

Does anyone have any advise ?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@BFJ  you’ll need to move your number to a different network on pay-as-you-go and then get your PAC code from that network and bring your number back to your new account on EE.    You can not use a PAC code within the same network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@BFJ  you’ll need to move your number to a different network on pay-as-you-go and then get your PAC code from that network and bring your number back to your new account on EE.    You can not use a PAC code within the same network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Chris, many thanks for the info 👍