EE perks
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06-11-2019 10:01 AM
Hi. I work for the NHS & already use the 20% corporate discount for both my phone & my son’s. I’m getting my daughter a phone for Xmas and tried to get the online discount for this line too. I was redirected to EE perks registration. I completed the details but unfortunately the link expired before I could validate it. Now when I try to login it states that my account is deactivated as it wasn’t validated within the required time frame. I contacted EE today to get the account reactivated and was told that EE perks is no longer available however when I look online at healthcare discounts, it’s still prompting me to login to EE perks. I’m confused! Have I been given the wrong info by EE? I’ve been told to go to HR and ask them for a discount code....
Solved! See the answer below or view the solution in context.
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23-12-2020 08:32 AM
Hello @Fraz73.
I am sorry to hear your ID has not been accepted.
Does your ID have a photo on it?
Katie.
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23-12-2020 09:05 AM
My Id does have a photo
Thanks
--
Sent from Gmail Mobile
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23-12-2020 10:21 AM
Our Perk team can only accept photographic ID in order to validate a personal email address, @Weet.
Chris
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30-12-2020 03:53 PM
Just crossed over from BT Mobile. I work abroad a lot of time and didn't realised that EE phones were locked to the network, which wasn't the case with BT mobile. Got to Dubai to discover that I can't use my phone abroad. Please what can I do to sort this out?
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31-12-2020 07:58 AM
Hello @Blesser.
Thanks for coming to the community.
I hope you're having a lovely time in Dubai.
The device can't be unlocked until it is 6 months old.
If you need to use the phone I would recommend looking at our roaming page for packs and add-ons to use whilst in Dubai.
Katie 🙂
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20-01-2021 01:29 PM - edited 20-01-2021 01:31 PM
Afternoon I am also having the same issue when go to log in says my account has been deactivated.
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20-01-2021 01:34 PM
Hi @leebudge
Welcome to the community.
I have sent you a private message on here for some details 🙂
Leanne.
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22-01-2021 04:23 PM
I was upgrading today but my 20% discount has been removed? It was there yesterday? If not resolved I will seek an upgrade on a different network as their prices are lower.
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22-01-2021 05:21 PM
Hi @langs05
Welcome to the community.
Have you generated a new code for your upgrade through the EE Perk portal?
Chris
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09-02-2021 03:12 PM
Hi,
My ee perks have been deactivated and I need to use the 20% nhs discount, how do I reactivate it please?
many thanks
