The EE Community

Limiting Bandwidth and Speed

 Hello I don't know if I'm complicated my setup I'm based in the UK with  900mbps with router and digital phone line (EE) I have to use the isp router for the phone line to work. I installed a switch to limit the speed some devices can get like 100mb...

Limk for ordering replacement sim, current one not giving me call or messages

Top up pay as you go

I am trying to top up my 75 year old father's phone and it will not let me.  The site has been down for several days and I have now managed to get a voucher but it still will not let me top up on either my mobile or computer.  

Something's gone wrong

I had to download the EE app and make a new account and then link my mobile to this account, and it still won't let me manage my bills - it just shows up with the 'Something's gone wrong' message. Anyone else dealing with this?Can EE please fix this ...

Poor broadband customer experience

I have had 2 very poor experiences with my broadband account in the past 8 months. Firstly, EE couldn't close my legacy account correctly and continued to bill me incorrectly for a service I wasn't using. I took it to the Ombudsman and won, as they w...

Accessing voicemail settings

I have started having problems accessing my voicemail options. When I try to choose first option (2 to change voicemail) I am cut off. It is happening repeatedly.I have tried sending VM off followed by VM on to 150 in an effort to reset - which didn'...

Discovery plus dropping sound after ads

There is no sound when whatever show we're watching comes back after the adverts. Any ideas why? Thanks