The EE Community

Roaming Incoming Calls outside EU

Hi Community, I made the mistake of swapping my mobile device within my home country, causing alot of Mobile Banking disruption. Old phone is formatted and my bank is trying to call me but I'm not on a roaming plan nor have an active Subscription. An...

Installation problem

I've recently changed WiFi from BT to EE Full Fibre. Open reach sent an email confirming the installation date and included details of what they'll need to do. I am sure it won't be possible to install the Full Fibre (rented 4th floor apartment) and ...

iPhone order

I’ve ordered twice over the last few weeks. I’ve been with EE for a couple of years nearly. Ordered an additional plan and paid an upfront cost and still no news on my order and no one can seem to give me an update. All I keep being told is the phone...

The BT/EE TV Box

Hi All the BT/EE box is absolutely horrendous, Menu is horrid, Remote doesn't and can't control my TV tried everything including all resets nothing works, Audio from the box is terrible have to adjust the output in the menu to stereo or the levels ar...

Recharge not showing

I top-up for 125 GB but not showing 

Re: I lost my sim card

hi, please i lost my sim card and i wanna same namber is us can help me because have all my things on that sim and emeil and all photo of my family kids ec.

Can't pay my bill keeps getting refunded

I have tried to pay my bill at least 7 times each time keeps getting refunded back into my account. Receive a message saying sorry this payment didn't go through I need urgent help as my deadline for my bill is after tomorrow its a bit of a coinciden...

signal so bad

My girlfriend just texted asking me which network she should move to because she is getting terrible signal at home (East London) and at work (Central London). I just found this post while searching for "why is my ee signal so bad" I thought it was m...

can you tell me if anybody pays £80 for broadband please

US data roaming

Hello,I am trying to switch to my US data roaming add on however I can’t see this on my account and I am having trouble logging into my account on the app.