EE perk deactivated

[Gabella737]

Hi I have tried logging into my EE perks and it tells me it’s deactivated. How do I activate it again? 

[Khyle]

Yes still deactivated

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[Christopher_G]

Thanks for trying, @Khyle. My reply was to another user though. I'm still waiting to hear back about yours.

Hopefully won't be too much longer.

Chris

[Gabella737]

Yes. Apparently there were 2 accounts in my name. Been told they had reset it and tried re registering but says my work email still exists. I’m getting very frustrated it’s taking soooo long 

[Leanne_T]

Hi @Gabella737

Thanks for coming back to us 🙂

I have sent you a private message for some extra details. 

Thanks.

Leanne.

[Mandy2505]

• Same problem here for over a year customer services couldnt solve it either 

[James_B]

Hi @Mandy2505,

Welcome to the EE Community. 🙂

How can we help today? Has your Perk account been deactivated?

James

[Mandy2505]

Yes mines been saying that for over a year havent been able to reregister either says i didnt valudate it quick enough but i did my discount and nhs free data is on my account 

[James_B]

Hi @Mandy2505,

You'll see that message if you don't validate your NHS email address within 30 days of registration. I'll send you a private message to grab some details so I can help. 🙂

James