EE perk code invalid

[Dave154]

I have generated two EE perk codes and each states that they are invalid when I try to apply them.  I want to upgrade one of the phones on my account but cannot get the code to accept.  I updated two phones earlier this year and did not receive my perk as I could not get the code to validate then either.

Please can someone help.  

[Christopher_G]

Hi @Dave154

Welcome to the community.

Did you request the perk code directly through the EE Perk Portal or through a third party website?

Which phone and plan are you trying to purchase?

Chris

[Dave154]

These were through the portal and I was looking to buy the Pixel 4xl on a 4gb a month plan at £49

[Christopher_G]

Thanks @Dave154

That plan looks OK to me, it should be eligible for the discount.

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris

[Dave154]

I cannot send a reply for some reason.  I have emailed a reply to EE community email.  @Christopher_G 

[Christopher_G]

Does it say why you can't reply, @Dave154?

Could you log out then back in again and give it another try?

Chris

[Dave154]

@Christopher_G  it says I have reached a limit on the amount of personal messages that I can send for now but I haven't sent any.  

[Christopher_G]

How strange, @Dave154

Could you try logging out and back in again?

Could you try from a different device or browser if that doesn't work?

Chris

[Dave154]

Should be sent through to you now.  @Christopher_G