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EE perk 20% discount not showing on my bill

Ems_rob
Visitor

‎28-07-2021 11:48 AM

Hi, 

recently had an upgrade and 20% EE perk was added to my account. Just had my first bill and doesn't show any discount and also doesn’t show the discount on the add-ons .

 

Why hasnt it been taken off or how do I add it on again??

thanks 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎28-07-2021 01:19 PM

@Ems_rob  You’ll have to call customer services on 150 and speak with that about this.  This forum can not see you account to see why or what’s on your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎28-07-2021 01:29 PM

Hi @Ems_rob

 

Thanks for coming to the community. 

 

Did you create a new perk discount code from the perk portal to use with your upgrade? 

 

Also, did you upgrade online, over the phone or in store? 

 

Thanks 🙂

 

Leanne.

0 Helpful