EE perk 20% discount not showing on my bill

[Ems_rob]

Hi, 

recently had an upgrade and 20% EE perk was added to my account. Just had my first bill and doesn't show any discount and also doesn’t show the discount on the add-ons .

Why hasnt it been taken off or how do I add it on again??

thanks 

[Chris_B]

@Ems_rob  You’ll have to call customer services on 150 and speak with that about this.  This forum can not see you account to see why or what’s on your account. 

[Leanne_T]

Hi @Ems_rob

Thanks for coming to the community. 

Did you create a new perk discount code from the perk portal to use with your upgrade? 

Also, did you upgrade online, over the phone or in store? 

Thanks 🙂

Leanne.