EE offering same broadband package but then saying no?

[youface]

Currently im on fibre max 300 and have been for like 2 years, I got an email saying contract coming to an end, you can continue to pay £53 ish per month or go to a plan which is basically the same package but for £44.09, I rang them up asking to go for this package but then the customer sales advisor says that deal is no longer available which I think is a bunch of lies then he said his manager goes right now I cant get fibre max 300 or 150, the most I can get is the fibre plus with max speed of 76, 

Im like how is that possible, ive been on max 300 for 2 years its been running fine then they turn around and go no my line cant have that now etc, I think its a bunch of lies and they are trying to cover their tracks because they offered me a cheaper price for the same deal, 

can anyone help? 

I have the email as proof saying I could get that cheaper package with exact same speed, avg 300mbps also but they are saying its not there anymore

[XRaySpeX]

Let's check you speeds another way.

Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

[youface]

So then for 2 years since ive been on this contract, why was I on gfast 300 and it was working flawlessly, the minute my contract is up and they notify me, they say I cant get speeds higher than 76, I also logged into my account and checked for upgrade broadband, they offered me 300mbps for £70 per month

I personally see this as a fault on their end because they offered me a cheaper price and sent it me on email then when they realised they were going to make me pay less and get the current speed I get via the plan im on (300mbps), they turned around and said no you cant get 300 mbps speed anymore

[pip11]

Which router do you have?

[XRaySpeX]

2 years ago they were only going by estimates. Once you've actually been on it they are able to go by actual speeds. In your case the actual speeds have been far lower than the estimates.

Nobody has ever offered you 300 Meg. The only realistic offer they can make is anything up to 300 Meg. The trouble is you are going by the title of the product & taking it literally where the '300' in the title is shorthand for "up to 300 Meg". 

Rather than arguing with EE as to why they can't offer a new contract on G.Fast when a contract on FTTC would suffice you might be better off staying on your current G.Fast contract and complaining that you are not even reaching your Min. Guaranteed D/Load Speed or not even within the range of the estimates for your product. However I fear that after 2 weeks investigation. they will tell you "Sorry, but you are free to leave".

What are all EE's estimated speeds which you'll find in your MyEE for BB under Your broadband speed?

[XRaySpeX]

@pip11 : It's an EE SH going through a G.Fast modem as the above router stats show.

[pip11]

Does the EE SH not have a G.Fast internal modem?

[XRaySpeX]

No, @pip11 , it's only VDSL/ADSL. It's a BT HH6/SH1 Type 6B.

The EE Smart Router has G.Fast too. It is a BT SH2.

[pip11]

Ah, I see.

[XRaySpeX]

@pip11 : As an aside to this, will it ever be possible to have router with an integrated FTTP/ONT modem? I suppose not as wouldn't it need a fibre cable input (instead of RJ11 DSL) & Ethernet only appears after the ONT?

[youface]

Exactly, the fibre max 300, upto 300mbps , min speed being like 250 or so im not bothered about, but right now im only getting like 76mbps whilst still on the gfast 300 plan.

Then they turn around and say they can only offer me fibre plus which is 76mbps which I believe is total nonesense when companies such as sky is offering their ultrafast fibre which is 150mbps.