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EE not sent my Samsung A21s off, ordered 24th November only receipt

Sgtlemon
Explorer

‎30-11-2020 01:02 PM

EE not sent my Samsung A21s off, ordered 24th November only receipt no other updates

0 Helpful
2 REPLIES 2
Sgtlemon
Explorer

‎30-11-2020 01:16 PM

I want to also add, I have called the phone number but cant get through to anything as I don't have an EE number yet. Twitter help (God bless their soul) told me they would phone me back in 72 hours but its not good enough really

0 Helpful
Katie_B
EE Community Support Team
In response to Sgtlemon

‎30-11-2020 03:38 PM

Hello @Sgtlemon. 

 

Thanks for coming to the community. 

 

I am sorry to hear you have not received any update regarding your new order. 

 

I can see the device is currently still showing in stock and despatch within 1 day.

 

Our team will be in touch within 72 hours and I am confident they will be able to provide you with an update regarding your order. 

 

Katie 🙂

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