EE not sent my Samsung A21s off, ordered 24th November only receipt

[Sgtlemon]

EE not sent my Samsung A21s off, ordered 24th November only receipt no other updates

[Sgtlemon]

I want to also add, I have called the phone number but cant get through to anything as I don't have an EE number yet. Twitter help (God bless their soul) told me they would phone me back in 72 hours but its not good enough really

[Katie_B]

Hello @Sgtlemon. 

Thanks for coming to the community. 

I am sorry to hear you have not received any update regarding your new order. 

I can see the device is currently still showing in stock and despatch within 1 day.

Our team will be in touch within 72 hours and I am confident they will be able to provide you with an update regarding your order. 

Katie 🙂