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EE new contract delivery

Linebacker589
Investigator
Investigator

Hi. I've just ordered a new phone with a pay monthly contract. I received an email confirming the order but I've had nothing since. I submitted my pac code so my old phone is due to terminate. 

I've tried calling ee but because I've not yet got an ee number I can't speak to anyone.  Hugely frustrating and not the best start. 

7 REPLIES 7
mikearam
Visitor

Absolutely spot on

Christopher_G
EE Community Support Team

Hi Linebacker589

 

What phone did you order? Please include colour and memory size and I'll check our stock levels for you.


Chris

S21 in phantom grey 128

Christopher_G
EE Community Support Team

Thanks @Linebacker589

 

The current delivery guidance for that model is to expect dispatch within 7 days. Once it's ready to deliver, our courier company will be in touch with you.

 

Thanks for your patience so far.

 

Chris

OK but can I suggest making that clear. It's a tadge frustrating 

I'm awaiting on the same phone in the same colour I've received my smart watch 4 classic but can't use it without the phone it's frustrating the watch just sitting here 

 

 

Christopher_G
EE Community Support Team

The shop page for the Samsung Galaxy S21 128GB in grey currently says 'Out of stock', 'available to order' & 'expect dispatch within 7 days', @Linebacker589.

 

We keep that as up to date as possible.

 

I hope you have your phone soon. 🙂

 

Chris