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Need to order a new sim card

Ignesm
Explorer

‎03-09-2021 10:37 AM

Hello I’ve lost my sim card, How can i order a new one please ? 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2021 10:48 AM

You need to report its loss to CS & they will block it & issue you with a replacement SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Ignesm
Explorer
In response to XRaySpeX

‎03-09-2021 12:09 PM

Thank you for your reply, what is CS please ans where can I report it on the app please? (I’m abroad can’t go to the EE store)

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Ignesm

‎03-09-2021 12:12 PM

CS = Customer Service. You need to call them on the Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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