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03-09-2021 08:14 AM
Hi. I've just ordered a new phone with a pay monthly contract. I received an email confirming the order but I've had nothing since. I submitted my pac code so my old phone is due to terminate.
I've tried calling ee but because I've not yet got an ee number I can't speak to anyone. Hugely frustrating and not the best start.
03-09-2021 08:39 AM
Absolutely spot on
03-09-2021 10:23 AM
Hi Linebacker589
What phone did you order? Please include colour and memory size and I'll check our stock levels for you.
Chris
03-09-2021 11:56 AM
S21 in phantom grey 128
03-09-2021 11:57 AM
Thanks @Linebacker589
The current delivery guidance for that model is to expect dispatch within 7 days. Once it's ready to deliver, our courier company will be in touch with you.
Thanks for your patience so far.
Chris
03-09-2021 12:02 PM
OK but can I suggest making that clear. It's a tadge frustrating
03-09-2021 12:06 PM
I'm awaiting on the same phone in the same colour I've received my smart watch 4 classic but can't use it without the phone it's frustrating the watch just sitting here
03-09-2021 12:09 PM
The shop page for the Samsung Galaxy S21 128GB in grey currently says 'Out of stock', 'available to order' & 'expect dispatch within 7 days', @Linebacker589.
We keep that as up to date as possible.
I hope you have your phone soon. 🙂
Chris