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21-04-2020 10:45 AM
I generated a EE Perk code for 20% off. I've selected the Sim Only upgrade deal that I wanted (18month deal, not pre-discounted etc). I've tried to enter the code in the 'gift voucher' section and just comes up with 'Code is not valid'.
The code was generated yesterday, 20/04/2020, and on my EE perk account shows as 'generated'.
Can anyone offer any advice on where I'm going wrong with this?
Thanks
Jim
21-04-2020 04:32 PM
Good Afternoon @jimesymour.
Welcome to the community.
What plan did you select?
You cannot get the discount if you are on a 4GEE Max plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with Family & Friends, 10% Multi-line, early upgrade discount or Apple Watch.
Katie 🙂
21-04-2020 05:36 PM
Hi Katie.
it was an 18month Sim Only deal for £20/month with 100gb data allowance. I don’t think this plan is discounted in any other way? And I didn’t think it was one with the annual upgrade option
I’m currently on a sim only deal that expired it’s minimum term last November so it’s eligible for a standard upgrade.
Thanks
Jim
21-04-2020 05:45 PM
Hi @jimseymour.
Are you add your code in the 'I have a voucher' section at checkout?
Speak shortly,
Katie 🙂
21-04-2020 06:16 PM
Hi,
Ive been adding in the ‘gift voucher’ section of the Addons or Extras, avoiding confirming the order as didn’t want to process the upgrade accidentally? I’m guessing I just need to go a bit further with the checkout process?
Thanks
Jim
21-04-2020 06:25 PM
Hi @jimseymour.
When you have chosen your phone/tablet or SIM Only plan, please enter your unique discount under ''Got a voucher'' one in the shopping basket screen.
Katie 🙂
21-04-2020 07:16 PM
Hi Katie,
Tried the above which ended up with me actually processing the upgrade without the discount code. I’ve just called the retentions team and apparently this plan is a time limited offer that can’t be further discounted so think that will be the reason.
Thanks for your help though
Cheers
Jim
22-04-2020 09:37 AM
Hi @jimseymour.
Thanks for letting me know, this will explain why the code could not be accepted.
Take care,
Katie 🙂
06-10-2021 02:56 PM
Hi,
I am having a similar problem.
I cannot seem to find the "got a voucher" section at checkout, I can only find the 'gift voucher' option.
Thanks,
Abi
06-10-2021 03:07 PM
Hi @AbiWhite17,
Welcome to the EE Community. 🙂
You should see the 'got a voucher' box in the add-ons section when checking out.
Hope this helps.
James